Privacy Policy
This Privacy Policy explains how Naman Uttarakhand ("we", "us", "our") collects, uses, shares and protects personal information when you visit namanuttarakhand.com, contact us, respond to our advertisements, or book our services.
By using this website or submitting an enquiry to us, you agree to the practices described here. If you do not agree, please do not use this website or submit information to us.
1. Who we are
Naman Uttarakhand is a travel and experiences business operating from Dehradun, Uttarakhand, India. For any privacy question, write to info@namanuttarakhand.com.
2. Information we collect
Information you give us
- Contact details — name, email address, phone or WhatsApp number.
- Enquiry details — travel dates, destination, group size, budget, preferences and anything else you choose to write to us.
- Booking details — traveller names, ages, identification details where a hotel, permit or transport operator requires them, and billing information.
- Correspondence — messages you send us by email, web form, phone, WhatsApp or social media.
Information collected automatically
- Technical data — IP address, browser type, device type, operating system, referring page and pages viewed.
- Cookies and similar technologies — see section 6.
Information from advertising platforms
We advertise on Meta platforms (Facebook and Instagram) and may advertise on Google. When you click one of our ads or submit a lead form on those platforms, we receive the information you chose to submit (typically name, email and phone number) along with limited campaign information such as which ad you responded to.
3. How we use your information
- To respond to your enquiry and send you quotes, itineraries and availability.
- To arrange and deliver the services you book — stays, transport, guides, permits and activities.
- To take payment and issue receipts or invoices.
- To send service-related messages such as confirmations, reminders and changes.
- To send offers and updates, where you have asked to receive them.
- To measure and improve our advertising and our website.
- To keep records and comply with legal, tax and regulatory obligations in India.
- To prevent fraud and protect the security of our systems.
4. Legal basis
We process personal information on the basis of your consent, the performance of a contract with you, our legitimate interests in operating and improving our business, and compliance with applicable law — including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.
5. How we share information
We do not sell your personal information. We share it only as follows:
- Service providers used to fulfil your booking — hotels, homestays, transport operators, guides, activity operators and permit authorities.
- Business service providers — website hosting, email, messaging, analytics and payment processing partners, who may process data on our behalf.
- Advertising platforms — Meta and Google, in aggregated or hashed form for measuring campaign performance, where applicable.
- Legal and regulatory authorities — where required by law, court order, or to establish or defend a legal claim.
- Business transfer — if our business is merged, acquired or reorganised, subject to this Policy.
6. Cookies
This website may use cookies and similar technologies to keep the site working correctly, remember preferences, and understand how visitors use the site. Where we run advertising, our partners may set cookies or use pixels to measure ad performance and to show relevant ads.
You can block or delete cookies through your browser settings. Some parts of the site may not work as intended if you do. You can also manage ad personalisation in your Facebook ad preferences and Google ad settings.
7. Data retention
We keep enquiry data for as long as needed to respond and follow up, and booking and financial records for as long as required under Indian tax and accounting law. When information is no longer needed, we delete it or anonymise it.
8. Security
We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your rights
Subject to applicable law, you may ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete information we no longer need to keep.
- Withdraw consent, including consent to marketing messages.
- Object to or restrict certain processing.
Write to info@namanuttarakhand.com and we will respond within a reasonable period. We may need to verify your identity before acting on a request.
10. Marketing opt-out
To stop receiving promotional messages, use the unsubscribe link in any email, reply STOP to a WhatsApp or SMS message, or email us. We will still send messages that relate to a booking you have made.
11. Third-party links
This website may link to other websites. We are not responsible for their content or their privacy practices. Please read their policies before sharing information with them.
12. Children
Our services are intended for adults. We do not knowingly collect personal information directly from children under 18. Where a child travels with us, their details are provided by a parent or guardian who makes the booking.
13. Changes to this Policy
We may update this Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Continued use of the website after a change means you accept the updated Policy.
14. Contact us
Naman Uttarakhand
Dehradun, Uttarakhand, India
Email: info@namanuttarakhand.com